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Case Study

Metropolitan Police – major relocation and clearances during a significant rationalisation

Providing relocation services during a period of rationalisation

Crown Workspace has been working in partnership with the Metropolitan Police Service (MPS) and their FM contract integrators KBR since 2014, providing relocation services supported by storage and furniture reuse services during a period of significant rationalisation within the MPS estate.

A number of major relocations and clearances formed the basis of the rationalisation, with specialist services required such as high-level security clearance, sensitive handling of artefacts, forensic laboratory contents, and firearms and ammunition.

The strategic vision of the MPS was to create more flexible workspaces to support a large amount of staff as part of the ‘Smarter Working’ initiative. Key objectives for this long-term project have been for sustainability, cost-effectiveness and minimum impact on the MPS’ day-to-day work.

Working closely to provide strategic planning

An account manager and account director work closely with KBR and the MPS Property Service Directorate to provide the necessary strategic planning and contract management required for this sensitive and dynamic contract.

Crown Workspace’s dedicated move managers worked closely with the operational teams to fulfil their service, financial, security and organisational requirements, whilst delivering financial and environmental savings throughout the contract.

Alongside the major relocations outlined below, our team proactively facilitated the implementation and support of reuse and recycling schemes to enable sustainable furniture procurement, remanufacture and recycling for the MPS staff.

Closure of New Scotland Yard (NSY) before relocating to a new premises

The closure of this iconic building was a key project, with around 3,500 staff being relocated across the wider estate. Careful planning ensured the delivery of maximum cost savings and minimum impact on the daily work of MPS staff.

A dedicated team was put together for this project, which included key specialisms to provide the ultra-secure and sensitive materials to be relocated. Our security-cleared IT team worked in conjunction with the MPS Digital Policing Team. A specialist historical moves team took responsibility for the clearance of the memorabilia artefacts and Crime Museum, also carefully organising transport of the ‘eternal flame’ that remains alight as a tribute to fallen officers.

Lambeth HQ

To commence the refurbishment of this property which was to take place over a 9-month period, we relocated 1,500 staff from this building into other locations within the estate. As areas became available post-refurbishment, our team packed and moved staff back into the building. Once again, security clearance and specialist handlers were required to fulfil the relocation of firearms and ammunition stores, forensic teams and police laboratories.

Hendon Police Training Facility

Taking place within the same time frame as the NSY relocations, Crown Workspace provided a compressed service to flexibly deliver the relocation of 1,200 staff into these newly built training facilities.

Empress State Building

To implement the ‘Smarter Working’ roll-out across this building, Crown Workspace carried out the restack relocating 2000 staff at this site over a 3-month period. This involved significant furniture re-configurations and updating of IT and communication equipment, with redundant furniture and equipment collected for storage and reuse. Once pre-move preparations were completed, we relocated an additional 1,200 staff into this facility following the NSY exit.

Daily relocation and reuse support

Aside from these and ongoing relocation projects, we developed a technological solution to support sustainable furniture procurement and removal. Crown Workspace manages and facilitates this online portal ‘Swap Shop’ whereby MPS staff can shop for furniture items in storage, or request items to be remanufactured to specific requirements at our award-winning Renew Centre.

Crown Workspace has two embedded teams who visit the MPS estate on a daily basis to collect redundant items of furniture, IT or electrical items to be assessed, photographed, stored for reuse, remanufactured or recycled if at end-of-life.

With assets gained from the clearance of estate buildings, we have enabled the MPS to make enormous financial and environmental savings:

  • In excess of 3,000 items of furniture reused via the Swap Shop
  • Over 200 desks remanufactured rather than recycled
  • Over 3,540 tonnes CO2(e) saved
  • In excess of £300,000 saved in procurement costs
  • Savings of over £15,000 in waste costs

“We are delighted to be working with the MPS on this contract that enables them to achieve their sustainability objectives through reusing and recycling redundant office furniture and equipment. We are working together actively to introduce new initiatives that will help the MPS extend the lifecycle of their office furniture.”

Phil Oram, Director, Crown Workspace

“From the first day, we have worked seamlessly as a team with Crown, finding operational solutions when faced with conflicting programmes. We are proud of what we have achieved and the contribution this has made to achieving both environmental targets and objectives.”

Keith Limburn, CBIFM, Assistant Facilities Management Director

To find out more about our commercial relocation services, and how we can help you with your workspace move, get in touch.

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