Introduction
IBUS is a leading business entity known for its extensive operations across various sectors, including manufacturing, retail, and logistics. With a strong presence in multiple locations, IBUS manages a diverse portfolio of products and services, catering to a wide range of industries. Their operations involve complex supply chain management, requiring efficient storage, transportation, and inventory control to ensure seamless business processes.
This case study explores how Crown Workspace successfully addressed these challenges and provided tailored solutions to meet IBUS’s requirements.
Identifying & Building on the Problem
Our client, IBUS, faced significant challenges in managing their storage requirements. They were in search of a reliable partner to address the following issues:
- Storage Requirement: Lack of proper warehouses to store their stock.
- Custom/Tailormade Services: Need for services tailored to their specific needs.
- Stock Management: Difficulty in maintaining stock clarity across multiple locations.
- Technological Deficiency: Absence of a proper system or technology to manage inventory.
Client Expectations
The client outlined their expectations clearly:
- Warehouse Requirement: Need for warehouses at multiple locations with proper documentation.
- Technological Solutions: Implementation of advanced technological solutions.
- Packing/Re-packing and Transportation: Capability to handle packing, re-packing, and transportation from the warehouse.
- Qualified Team: The right set of people to manage their requirements efficiently.
Owning the Problem & Serving with Value
Crown Workspace took ownership of the problem and provided valuable services:
- On-site Operations: Worked at the client’s warehouse in Chennai.
- Stock Management: Conducted stock verification and validation for multiple entities.
- Enhanced Stock Clarity: Assisted the client in achieving stock clarity.
- Technology Integration: Implemented an Inventory Management System (IMS) to streamline operations.
- Team Training: Trained the warehouse team on inward shipment acknowledgement, stock transfer details, and stock report reconciliation.
- Pre-Warehousing Checks: Realigned and conducted stock checks before warehousing.
Warehouse Locations
Crown Workspace provided warehouse solutions at the following locations:
- Chennai
- Bangalore
- Gurgaon
- Patna
- Kolkata
Additionally, Crown Workspace managed a Pan India operation, consuming 10k sq. ft space and handling 5k cartons in means of measurement. The warehouses were A grade, equipped with loading and unloading bays, racking systems, and a dedicated team.
Scope of Business Expansion
The scope of business extended to Crown World Mobility (Home relocation services) and Crown Records Management (digitizing services), involving a team of 50+ people in the completion of phase 1 of the project.
What the Future Holds with IBUS
The partnership with IBUS promises a bright future with several opportunities:
- Business Expansion: Regular enquiries on office moves indicate potential for growth.
- Upselling and Cross-Selling: Opportunities to offer additional workspace services.
- Referral Opportunities: Satisfied clients are likely to refer Crown Workspace to other businesses.
Summary
In summary, Crown Workspace successfully addressed IBUS’s storage and logistical challenges by providing tailored warehouse solutions across multiple locations. By implementing advanced technology and ensuring efficient stock management, Crown Workspace not only met the client’s immediate needs but also positioned itself as a valuable partner for future business expansion and opportunities.