PH
ph
Choose your country site
Close
Home — Privacy Policy

Privacy Policy

NPC SEAL OF REGISTRATION

I. PRIVACY POLICY

Crown Worldwide Movers, Inc. (referred as “Crown”) acknowledges the privacy preferences and choices of our esteemed customers and prospects. We affirm our unwavering commitment to safeguarding the personal data we collect and process from our stakeholders. This commitment adheres strictly to the provisions of the Republic Act No. 10173, commonly referred to as the Data Privacy Act of 2012 (DPA), as well as all relevant privacy laws and regulations.

We assure you that processing your personal data will strictly follow the provisions of all applicable privacy laws and regulations, taking into consideration the general data principles of transparency, legitimate purpose, and proportionality. Your trust is of utmost importance to us, and we remain committed to upholding the highest standards of privacy and data protection.

II. HOW WE COLLECT AND PROCESS YOU INFORMATION

Crown collect information from our valued customers to facilitate the provision of services they require. We exclusively collect Personal Identifiable Information (PII) when you intentionally provide such details on a voluntary basis or when seeking information about Crown’s services.

At Crown, we collect only the essential personal information required to deliver the services you need. This may include the following details:

  • Full Name
  • Employer Name
  • Home Address
  • Email Address
  • Phone Number
  • Biographical Information

In specific instances, we may also collect passport details and financial information. However, this occurs only when you have explicitly provided consent by signing a written consent form and have availed our relocation or immigration services.

Crown utilizes diverse methods to collect information. These include electronic channels as well as manual processes. Specifically, we collect information through our websites, forms, and from organic inquiries, such as email and phone calls. Additionally, we may acquire your personal data through an affiliated company that assumes responsibility for the collection and processing of such information on behalf of Crown.

III. USE OF CROWN WEBSITES

As is true of most websites, Crown’s websites collect certain information automatically to maintain optimum performance. The information may include internet protocol (IP) addresses, the country or general location where your computer or device is accessing the internet, browser type, operating system, and other information about the use of Crown’s website, including a history of the pages you view. We use this information to help us design our site to better suit our customers’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences. Crown’s website also uses cookies and web beacons. For more information about cookies, please visit allaboutcookies.org. Crown uses third-party providers to help manage and maintain the security and performance of our websites, therefore some information is collected and processed on all visitors to our website by our third-party providers. The third parties also help Crown in generating reports about trends of visitors to our websites.

When individuals voluntarily submit their personal details to Crown via our website or other means to receive quotes for our services or subscribe to marketing information from Crown, those personal details submitted to Crown are processed by third parties on behalf of Crown to respond to the inquiries or requests. Crown may sometimes engage third parties to mail responsive information to customers who request Crown’s services, newsletters, white papers, and other information about Crown and its services. Any third-party providing such services for Crown has contractually committed to use the data only for the intended purpose and has agreed to securely process the data.

Crown’s websites may contain links to other sites. Crown is not responsible for the privacy practices or the content of such linked websites. Users should check the applicable Privacy Policy of such websites when providing personally identifiable information on those linked websites. Crown does not track users when they cross to third-party websites.

IV. WHEN AND HOW WE SHARE INFORMATION WITH OTHER

To provide you with the services you require and fulfill our obligations to you, we may need to share the information you have provided with trusted third parties as an essential part of our regular operations. Rest assured that we ensure your personal data is disclosed confidentially, using secure channels, and strictly in adherence with the Data Privacy Act of 2012 (DPA) and all other relevant privacy laws and regulations.

We may share your information with:

  • Cloud Service Providers. Crown securely stores the personal information it collects from you in one or more encrypted databases hosted in Hong Kong. For emails and related services, Crown relies on established third-party cloud service provider who neither utilize nor have access to your personal data.
  • Qualified Service Providers. Due to the nature of our business, we have collaborated with companies and organization such as Forwarders and Brokers. They play a crucial role in providing services to our customers. Crown transfers personal data to these partners on a need-to-know basis, ensuring that only the necessary information is shared and that they receive no more data than required for service delivery. Crown remains responsible for how your personal information is managed by our Service Partners.
  • Crown Affiliates. Companies within the Crown Group, operating under the same umbrella, are responsible for managing our clients and ensuring an excellent customer service experience.
  • Law Enforcement and Government Agencies. We disclose information only when legally required by applicable laws, regulations, and lawful orders and processes. If you request immigration or cross-border services through Crown, we may need to share your personal information with relevant government agencies. Rest assured that we do so responsibly and in accordance with legal requirements.

V. TRANSFER OF PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC

The information we collect from you is typically processed in the country or countries where the requested service will be provided. However, there are instances when we may need to transfer data to Crown affiliates located outside the European Economic Area (EEA) for management purposes. Crown ensures that personal data is transferred only with your consent, to fulfill contractual obligations, or to address compelling legitimate interests that do not outweigh your rights and freedoms. We apply suitable safeguards to protect the privacy and security of your personal data, consistent with our relationship with you and the practices outlined in this Privacy Policy. Additionally, we utilize GDPR Standard Contractual Clauses with our Service Partners. Crown takes care to minimize the risk to your rights and freedoms by collecting, storing, and transferring only the necessary information required to provide the requested service.

VI. HOW WE PROTECT YOUR INFORMATION

Security of your personal data is of utmost importance to us. That is why, Crown have implemented a comprehensive set of technical, organization, and physical security measures. These measures are specifically designed to protect your information from unauthorized or fraudulent access, alteration, disclosures, misuse, and other unlawful activities. Furthermore, they provide protection against natural and human-related risks.

Our security technology undergoes regular updates and testing. Access to your personal data is restricted to employees who require it for service provision. Furthermore, we provide regular training to our staff on the significance of confidentiality and the maintenance of privacy and security. Appropriate disciplinary measures are taken to ensure that Crown staff protect personal data.

VII. DATA STORAGE AND RETENTION

Your personal data is stored by Crown on its servers, and on the servers of the cloud-based services Crown engages. Unless your contract or the law provides otherwise, Crown will not retain your data for longer than seven (7) years.

VIII. DATA SUBJECT RIGHTS

At Crown, we recognize your rights as our valued data subject under Data Privacy Act of 2012. These rights include:

  • Right to be informed. You have the right to be informed of how and why we collect and process your personal data. This includes details on the purpose of data collection, the parties with whom we share your data, protective measures in place, the retention period, disposal procedures, and any upcoming changes to our data processing practices.
  • Right to Object. You have the right to object to the processing of your personal data, especially when our legitimate interest is the sole basis for such processing. However, it is essential to understand that raising an objection may result in the discontinuation of your Crown service if the processing of personal data is crucial for service delivery.
  • Right to Access. You have the right to request reasonable access to your personal data, subject to Crown’s internal procedures. However, we reserve the right to seek reasonable fees when providing such data if it presents certain challenges due to its volume. Additionally, we may restrict access to linked data that could be confidential, proprietary, or belong to other individuals.
  • Right to Rectification. We strive to maintain accurate records to the best of our ability. In cases where errors or inaccuracies exist in your personal data, we provide mechanisms for you to dispute, rectify, or update it, following Crown’s internal procedures.
  • Right to Erasure or Blocking. You have the right to suspend, withdraw, or request the blocking, removal, or destruction of personal data that is inaccurate, incomplete, outdated, false, or unlawfully obtained. Additionally, you can request the removal of personal data that is not necessary for the purpose for which it was originally collected, as well as in other cases provided by the Data Privacy Act of 2012.
  • Right to Damages. You have the right to seek indemnification for any damages sustained due to the inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.
  • Right to Data Portability. As a data subject, you have the right to obtain a copy of your personal data or have it transmitted to other entities in a format that is portable and commonly accessible, subject to Crown’s internal procedures.

IX. HOW TO REACH US

If you wish to exercise any of your data subject rights or have any questions or concerns regarding privacy matters, please feel free to contact our Data Protection Officer.

DATA PROTECTION OFFICER
Crown Worldwide Movers, Inc.
Lot 5 Block 1 Phase 7A Laguna Techno Park
Special Economic Zone Biñan, Laguna, Philippines
Telephone No.: +02 8822 1123
Email Address: dpomanila@crownww.com

X. REVIEW AND UPDATES

Crown reserve the right to amend, interpret, modify, or withdraw any part of this Data Privacy Policy. Such changes will be communicated by publishing updated content on our websites. Additionally, this policy must be reviewed at least annually.