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Case Study

An emergency response for technology firm

A 24-hour turnaround to support flood damage repair

When a technology firm’s office suffered flood damage, Crown was asked to provide an emergency response within a short and specific timeframe.

The requirement was for the internal relocation of furniture and IT and removal of flooring to support other repair works and minimise disruption for the team.

Crown’s Project Manager made a prompt site visit and was able to assess the extent of the work and confirm requirements, preparing a quote and organising a team to start work as requested the following morning.

Supporting other stakeholders to fulfil the repair plan

Once the client approved the quote, the Crown team was fully briefed and ready to start work the following morning.

In order to clear the space for electricians, IT and furniture were safely moved to another space inside the property, with careful planning and labelling ensuring that everything could be replaced accurately.

The next stage was to lift carpet and floor tiles so that the electricians could access cabling. This flooring was all removed and stored internally.

Following completion of electrical works, the Crown team returned promptly to the site to replace flooring and reinstall furniture and IT equipment as per the floorplans.

The project was completed within 24 hours and the client was extremely pleased with Crown’s quick response to the emergency situation. The work was completed efficiently within the allocated schedule in order to fit in with other repair works and to minimise disruption for the office staff whose workspace was affected.

The services provided included:

  • Account Manager site visit to assess requirements
  • Furniture relocation
  • IT relocation
  • Floor tile lift and removal
  • Replacement of IT, furniture and flooring
  • 24-hour turnaround for the emergency project

“The quote and organisation process was extremely quick, and the team worked very effectively to get the job done as requested.”

Client, Technology Firm