Crown Workspace have followed a progressive sustainability agenda for over ten years. We lead our marketplace in sustainable service provision and deliver social value not only through our positive environmental impacts and employee practices but also by supporting our communities, using our knowledge and experience to drive wider change.
Our 3-pillar strategy sits at the heart of our sustainability journey and underpins all of our operations as a business. Our 2022 Sustainability Report demonstrates our achievements and ambitions for this strategy.
In 2022, we saw record highs in Giving Back Project donations and Renew IT reconditioning of IT and AV equipment for reuse. We have also been working on driving circularity by further exploring the use of waste materials in our production processes and innovating with waste textiles. We also worked with over 330 charities, donating over 5,600 items throughout 2022.
Our sustainability strategy: the 3 pillars
Significantly reduce the impact of our operations and services and play our part in tackling climate change, in line with our net zero target.
Decarbonise Crown UK & Ireland as far as possible against a clear road map towards net zero for Scope 1, 2 and 3 emissions.
We have a net zero target for Scope 1 and 2 emissions by 2040 relative to a 2019 baseline with interim targets of 45% reduction by 2025 and 65% by 2030. By the end of 2022, we chieved a 38% reduction in these emissions (against our baseline, exceeding our targets.
With our Scope 3 emissions likely to be at least ten times those of our Scope 1 and 2, we are working to develop a target for these in early 2023. We are rolling out carbon training across the organisation to support our plans.
Develop the circular economy philosophy across all business operations through service innovation
We are already successfully delivering circular services, and reducing environmental impacts for our clients, through a number of our brands but we want to roll this out across the whole of UK & Ireland.
We are working with the existing manager-led innovation programs to apply not just circular principles but a full ‘three pillar lens’ to ensure these are reflected in all current and future areas of business innovation.
Minimise consumption of natural resources by reducing usage, maximising reuse, eliminating, wastage and sourcing sustainability.
We have started to build a clearer understanding of our procurement processes, the natural resource impact of our operations, and of our waste handling arrangements.
We will use this knowledge to develop a circular economy policy across Crown UK & Ireland to help drive waste prevention, reduction and reuse.
Support and empower employees within and beyond the workplace, benefiting all those who work for us whilst enabling our business to innovate and succeed
Health, safety and wellbeing
Sustain a healthy and safe workplace and have a positive impact on the overall wellbeing of our employees
We have long been committed to prioritising employee wellbeing and have strong foundations in place.
We are reviewing PULSE survey results and seeking best practice recommendations to develop a plan to support employee health and wellbeing in the long term.
Equality, diversity and inclusion
Foster a workplace that is inclusive and fair to all employees, and enables us to attract, nurture and grow a diverse workforce that reflects our communities
We want to build on our progress in equality, diversity and inclusion to date and are working to understand the equality and accessibility challenges in our communities.
We are working with our partners to develop a plan to deepen our positive impacts, both internally and externally, ensuring our workforce reflects the communities we operate in.
Employment and skills
Provide training and development, reward and recognition, enabling employees to enhance their skills and reach their potential within their roles and career
We know that, for these three pillars to be central to our business, personal development programmes need to reflect the premise that sustainability is everybody’s role now.
We have developed a training and development plan to drive sustainability knowledge and awareness across the workforce, appropriate to roles and functions.
Collaborate to understand and meet the needs of our wider communities, and have a positive impact on society
Recognise the positive impact we can have, beyond our business operations, to support charities and those in need, and empower our employees to volunteer their skills and passions to give back to our communities
All our employees are given two paid days off a year to volunteer with a charity close to their heart. We want to make more of this initiative and to ensure it has a genuine impact.
We also want to go further to support charities, schools and social enterprises. Already operating the very successful Giving Back Project, we are extending this donation initiative and embedding it across all Crown UK & Ireland brands.
Drive the agenda
As we continue to innovate and build a responsible business, share our knowledge and experiences to enable, encourage and support our supply chain and stakeholders
With our progressive and ambitious approach to responsible business, we want to share our knowledge and drive the agenda much more widely.
We will continue to be active members in Business in the Community and feed into the wider industry groups within which we operate to support more sustainable outcomes from collaboration.
Create fulfilling jobs and inspiring opportunities, and make meeting wider community needs an integral part of our service provision so that we, and our clients, create extensive social value through our everyday business
We believe that one of the best ways we can support our community is through jobs and opportunities.
As with all our pillars, we want to understand where our communities need our support and build on our existing successes to achieve more. To achieve this, we are working with Business in The Community to develop a social impact strategy.