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Case Study

Range of services for Dubai Investment Company

Flexible relocation project management for end-of-lease hand back

The client is a principal investment group based in Dubai and managing a total capital of approximately US$550 million in private equity, direct investments, and credit.

With the contract for the London premises due for hand back to the landlord, they required a range of services including furniture and filing removal and storage as well as dilapidation works. The office space was already vacated with the team having relocated to Dubai and so a particular challenge to this project was presented as the client did not have a representative available on site to oversee the work.

Integrated services

Crown Workspace provided a dedicated Project Manager to supervise all elements of the property exit, including in-house services from Crown as well as other contracted work. During the project, Crown sent a daily report to the client in Dubai.

The office space to be cleared was part of a multi-occupancy building and so the removal element of the works were scheduled for a Friday which is the quietest day within the property and would therefore cause least impact on other building users.

Specialists from the Crown Records Management division provided labelling and packing of files which were transferred into Crown’s secure storage facility. The furniture was carefully packaged and labelled and delivered into storage.

As the client was not on-site, there was no dilapidation works schedule available and so Crown Interiors fulfilled the minor jobs as requested. Once completed, the landlord contacted the client to request further dilapidation works. To ensure that the client was not subject to penalty charges, Crown was able to secure and arrange the necessary resources to enable these works to take place within the timeframe required.

The contact for this project was secured through Crown’s strong reputation in Dubai, and the UK team was pleased to be able to deliver a successful end of lease hand back for the client, drawing upon Crown’s in-house services and going beyond the specific terms of the contract to ensure the client could successfully hand back the property to the landlord’s requirements within the agreed timeframe.

The services provided included:

  • Project management
  • Document packing
  • Furniture dismantling
  • Packing and labelling
  • Relocation to storage facility
  • Furniture and document storage
  • Interior dilapidation works

“Thank you for all your hard work over the last few weeks you have gone above and beyond. I look forward to working with you again in the future.”

Client, Dubai Investment Company

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